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Let’s Love Life Festival is a family festival with under 18 allowed free of charge with an 18 year old and over with a paying ticket. Under 18’s must leave the festival by 9pm (2100hrs). Anyone entering site that looks under 18 with an adult ticket and cannot prove otherwise will be refused entry. Their ticket will not be refunded.

TERMS & CONDITIONS

Ticket/s may not be exchanged or money refunded.

Tickets are non-refundable except in the instance of the event being cancelled by the promoter.

Tickets are issued subject to the rules and regulations of Surrey Council and The Mulberry Premise License.

The event promoter and venue management reserves the right to refuse entry of the ticket holder to the event site and to eject the ticket holder at its absolute discretion.

If the ticket is re-sold or transferred by anyone but the promoter or their authorised agents, it may become voidable and the holder may be refused entry or ejected from the event site.

Admission is at the ticket holder’s own risk. However, this does not exclude any liability of the promoter or venue for death for personal injury arising out of its negligence.

It is a licensing condition that every person 18 years old or older entering the site has a valid ticket.

There will be no re-admission once you are inside the venue after 9pm (2100hrs)

Line-up is subject to change.

No alcohol or food is allowed to be taken into the venue by visitors.

There is a zero tolerance to drugs at Let’s Love Life and The Mulberry. Offenders will be handed over to the police and drug dealers will be prosecuted. Those caught in possession of personal drugs will be evicted from site whatever the circumstances. This includes nitrous oxide/laughing gas.

There will be drug searches at the front entrance.

The management reserves the right to make any change whatsoever to the artist programming owing to any unforeseen or unavoidable cause. No professional cameras, video recorders or any form of audio equipment allowed on event site.

The ticket holder consents to the filming and sound recording of members of the audience. Lost tickets will not be replaced. Keep your ticket safe.

No animals will be allowed into the event site except guide dogs for the blind.

In the unlikely event that the festival site has to be fully evacuated, If the reason for the evacuation falls under the heading of ‘force majeure’, there would not be any refunds. Adverse weather conditions or an act of terrorism are classified as an act of God.

Refunds are only applicable should the Event be cancelled, re-scheduled or there is a material change to the event. A ‘material’ change is a change which, in our opinion alone, makes the Event materially different to that which any purchaser of a ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The amount of any such refund shall be relayed to purchasers as early as possible after the Event. Personal arrangements including, but not limited to, travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk and the Promoter and Venue shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.

If a claim applies subject to these terms and conditions, you must claim your refund in good time before the rescheduled or materially changed event takes place. If the Event is cancelled, you must claim your refund within 3 months of the cancelled event, unless advised otherwise.

It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a materially changed. Information on such matters will be made available on www.letslovelife.co.uk. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or material alterations can sometimes arise immediately prior to an Event.

Tickets will not be refunded where they have been used to gain entry to the Event, or where you are able to and choose to attend a postponed Event.
The event security will be thoroughly checking all bags belonging to ticket and pass holders entering the event site. The promoter and venue reserves the right to check any bag or person and subsequently refuse entry if required.

GENERAL EVENT INFORMATION

EVENT DATES

Saturday 27th May

EVENT TIMES

LETS LOVE LIFE SATURDAY OPENING TIMES ARE: 12.00 TILL 03.00
THERE IS NO ENTRY TO THE EVENT AFTER 21.00
AGE RESTRICTIONS

Lets Love Life is an family event. Under 18’s are free with an adult with a paying ticket (max 2 under 18’s per adult ticket) please make sure that you have ID which you can provide on request.

The Venue operates a ‘challenge 25’ policy at the bars so any person who appears to look younger than 25 may be asked for ID. If they cannot provide suitable ID, the bar will refuse to sell them alcohol.

Please note that the drinking age for the ‘challenge 25’ policy is actually 18. If proof of age is requested at Lets Love Life, we will accept the following ID:
Passport
Photo Driving Licence

Services Identification
Prove It Cards that carry the PASS logo (e.g. CitizenCardONE-ID4UValidate UK)

We would also like to point out that photocopies of these documents will not be accepted as valid ID.

IMPORTANT NOTICES

THEFT / PICK POCKETING

Let’s Love Life like any event that draws large numbers of people, can occasionally be attended by pickpockets who are looking to steal mobile phones and other valuables from the crowds. Becoming a victim of crime will make your night out memorable for the wrong reasons. Being careful and taking some simple precautions will reduce your risk of being targeted by those looking to take advantage of fun loving visitors like you. Here are some steps to help you have a safe and enjoyable festival:

  • Avoid displaying you phone and valuables unnecessarily.
  • Don’t keep cash, cards and valuables in one place. Spread them out among your pockets and clothing using pockets secured by zips/buttons or in pockets inside jackets where possible. Be aware that in a crowded environment, where contact with other people is unavoidable, thieves will try to unzip/unbutton pockets and bags.
  • Be aware of the behaviour of those around you. Report anything suspicious to a security guard.
  • Stick with your friends and identify a suitable meeting point so if you do get split up you can find each other even if someone has lost their phone or had it stolen.
  • As soon as you realise that any of your property is missing, inform both the venue’s security and police immediately. Do not wait until you get home.
  • Contact your network provider to ask for the SIM card and handset to be blocked. Telephone numbers can be found onhttp://www.nmpcu.police.uk/network-numbers.php
  • Register your mobile phone IMEI number and the serial numbers of other valuables for FREE onimmobilise.com or similar property registration sites
  • Activate your phone’s security code so that the phone can only be used in-putting this code.
  • Back up all your contacts and data before you leave home.

DRUGS

There is a zero tolerance to drugs at Let’s Love Life. Offenders will be handed over to the police and drug dealers will be prosecuted. Those caught in possession of personal drugs will be evicted from site whatever the circumstances.

There will be drug searches at the front entrance. This includes nitrous oxide / laughing gas.

No alcohol or food is allowed to be taken into the event by visitors.


BUYING TICKETS OFF TOUTS

As everyone is aware, all festivals are plagued by touts every year.

Do not buy tickets from anything other than a bona fide ticket agency or seller. If you do otherwise, you run the risk of having bought either a forgery or a stolen ticket.

All tickets are scanned at entrance and any forged tickets will be flagged. If you are in possession of a forged ticket you will not gain entry to the event.

We strongly advise that you only buy tickets from established agencies or genuine ticket sellers. If in doubt, contact the organisers on info@letslovelife.co.uk

If you do get refused entry to the event as your ticket is a forgery or stolen, please do not come crying to the organisers. You are an adult and as such should know better than to take this risk by buying a ticket from anyone that cannot prove to you that they genuinely represent this festival.

TRAVEL

 

GETTING TO LETS LOVE LIFE

Farnham Surrey is an easy destination to reach. There is a train station with direct trains from London outside the Festival. There are also a number of bus routes that service this area outside the train station. Outside the train station is also a taxi rank.

 

ADDRESS: The Mulberry, Station Hill, Farnham, Surrey, GU9 8AD

 

SECURITY

Event security will be thoroughly checking all bags belonging to ticket and pass holders entering the event site.

This is however a time consuming job, therefore can ticket holders aim to arrive to the event site earlier than in normal circumstances as well as cooperate fully with all requests from the event security staff.

The promoter and venue reserves the right to check any bag or person that it may deem suspicious. They will also be profile searching individuals on entry in our battle against pick pockets. Please accept the promoters’ and venues’ apologies should you experience longer than usual queues. Safety checks will be undertaken for the good and safety of all present at the event.

INFORMATION FOR DISABLED VISITORS

Parts of the festival are not accessible to wheelchair users. We do however make every effort to help disabled guests access all parts of the festival by security carrying guest upstairs.  Please note though that being situated on a green field site it is basically parkland and maneuverability is limited as such. The ground is notoriously hard but, of course, dependent on weather conditions.

 

If you have any enquiries regarding disabled access and facilities at the festival, please contact info@letslovelife.co.uk

 

CLOAKROOM / CASH POINT MACHINES / LOST PROPERTY

Please note that there are no cloakroom facilities at this event. Please only bring with you what you are happy to carry.

There are no cash machines at the event, however the bar does offer cash back facilities. Please ensure you bring enough cash with you to enjoy the festival.

LOST PROPERTY

Within reason, we aim to collect, log, store and return items of property that are deemed to be genuinely lost by patrons on the festival event site and likely to be sought by the original owner.


ENQUIRING AFTER LOST PROPERTY

If, after the event, you have an enquiry about other lost items, please email info@mulberryfarnham.co.uk stating Lost Property in the subject line. Enquires can also be made in person at the venue

When emailing us, please include a full description of the item including size, colour, unique features, brand (where applicable), key tags or other details that will help us with identification. It may also be necessary for us to request specific information pertaining to certain items including a description of contents for bags, wallets and purses, distinguishing marks or engravings on jewellery and passport/ID card/driving license specifics like unique identification numbers.

If any found items have clear contact details, we will endeavour to use this to information to communicate with the owner.

Other than credit or debit cards, items that are handed into us will be kept within a secure location for thirty (30) days after the event. Perishable items will be kept for the date of the event only. Credit and debit cards will be held for 7 days after which we will shred them.

Once we have established an owner, they must pay any applicable postal charges required to reconnect them with their property either by the provision of a stamped address envelope of suitable size to accommodate the item or by the arranging of a courier to pick the item up. Alternatively you can collect the item in person at the Venue.


UNCLAIMED ITEMS

Anything unclaimed will be disposed of responsibly. All personal data will be removed and securely destroyed.

 

SITE EVACUATION

In the unlikely event that the festival site has to be fully evacuated, the event would not continue. If the reason for the evacuation falls under the heading of ‘force majeure’, there would not be any refunds. Adverse weather conditions or an act of terrorism are classified as an act of God.

If a full evacuation occurred and you wish to complain please do so by contacting us through our web site.

SOUND LEVELS

Music levels at the festival will be stated in the license. The venue loves its neighbors and fully understands the upset loud music can cause, with this in mind all sound levels will be monitored and kept to a reasonable level.

ADVERSE WEATHER

As we all know, the weather in this great country of ours is unpredictable to say the least. Please therefore keep an eye on the weather forecast for the event and, should it look like raining, bring suitable apparel to keep dry. There are tented arenas on the site but these can not accommodate the whole audience. If rain is likely bring your brolly and put on your wellies! Nothing stops a good party.

FOOD AND DRINK

No chairs, tables, BBQs or other such articles may be brought into the event site. Alcohol and food are not allowed into the event site. Food, alcohol and drink will be available for purchase within the event. Soft drinks in glass or cans will not be allowed into the event site.

WARNING

Lineup is subject to change.

Exposure to loud music can cause injury to your hearing

Strobe lights, smoke machines and special efeects may be in use within event site

Pick pockets operate at all large attendance events nowadays and specifically target mobile phones. Please be street wise and keep your personal belongings somewhere safe. Only bring to Lets Love Life what you really need to have a good time and in order not to make life easy for pick pockets keep all your belongings well hidden. Make sure all hand bags are closed at all times. Do not become a victim of crime.